We welcome questions, concerns, or other feedback from our customers or other interested persons on any issues involving accessibility. This can include any feedback you feel is related to accessibility, including comments on this Accessibility Plan or relating to any barriers you have identified in dealing with Q Wave or accessing our products or services.

If you would like to be contacted regarding your concern, please let us know your preferred method of communication. Otherwise, we will respond to you using the same method that you used to contact us. You also have the option of providing feedback anonymously. If you do, we will take note of your feedback through our usual internal process but will not respond to you directly.

Our Managing Director is the designated employee responsible for receiving feedback on accessibility. Any feedback on this plan or accessibility can be addressed directly to our Managing Director by mail at 200, 1316 9 Avenue S.E., Calgary, Alberta, T2G 0T3 or electronically at customercare@qwave.ca.

Unless you choose to give feedback anonymously, we will contact you to acknowledge your input and collaborate on effectively resolving the issue.

Our agents are trained to address accessibility issues individually with you and to pass all feedback to our accessibility team. This team includes our Managing Director, who oversees the handling of accessibility feedback. Our team monitors and evaluates all feedback as part of our procedure to update our Accessibility Plan and policies.

We assure you that any personal information shared with us while providing feedback on accessibility will remain confidential. Your personal information will be handled in compliance with our Privacy Policy, which you can access here.