GIVING CUSTOMERS THE FREEDOM TO CHOOSE
Tired of being stuck in long contracts, with expensive monthly plans and high cancellation fees? So were we. We know first hand what it’s like to be Internet consumers in Canada, so we are here to do things differently!
Owned and operated by Utility Network and Partners Inc., Q Wave is an alternative to the corporate monopolies that dominate Western Canada’s Internet market. Our unique business structure allows us to offer fair prices and pass savings directly to our customers.
OUR MISSION
To be Western Canada's leading low-cost provider of highspeed Internet services, while maintaining the highest standards of quality, and service.
OUR PROMISE
To give our customers freedom from high prices, long-term contracts, hidden fees and poor customer service.
A Commitment to Canadian Consumers
As a licenced Internet Service Provider with the CRTC, we are committed to providing our customers with the highest quality service and care. Our team is relentlessly focused on exceeding the expectations of our customers and strive to provide timely and easy to understand answers to any inquiries.
Need help? Our Alberta based Customer Care Team is available Monday to Friday from 9 am to 5 pm to help you with any questions or concerns that you may have.
If you have contacted the Q Wave team previously and feel that your issue was not resolved, you may contact the Commission for Complaints for Telecom-television Services (CCTS).
Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, Internet, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at https://www.ccts-cprst.ca/ or call toll-free at 1-888-221-1687.