As a licenced Internet Service Provider with the CRTC, we are committed to providing our customers with the highest quality service and care. Our team is relentlessly focused on exceeding the expectations of our customers and strive to provide timely and easy to understand answers to any inquiries.

Need help? Our Alberta based Customer Care Team is available Monday to Friday from 9 am to 5 pm to help you with any questions or concerns that you may have.

If you have contacted the Q Wave team previously and feel that your issue was not resolved, you may contact the Commission for Complaints for Telecom-television Services (CCTS).

Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, Internet, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at https://www.ccts-cprst.ca/ or call toll-free at 1-888-221-1687.